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REMOTE VIRTUAL EMPLOYEE
Hiring a bilingual virtual employee or assistant can help your business build better relationships, expand its reach, and increase efficiency and profitability.
When customers can communicate in their preferred language, they are more likely to feel understood and appreciated, leading to higher levels of customer satisfaction and loyalty.
Offering services in multiple languages can help you reach a wider audience and tap into new markets, potentially increasing your customer base and revenue.
Bilingual virtual employees can better understand and appreciate the cultural differences and needs of customers and colleagues, leading to more effective communication and personalized solutions.
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Professionals at Your Service
Off-Shore Talents
Increasing trust and loyalty can lead to better outcomes in business negotiations and transactions.
In order to accomplish this, at Glibbex Remote Virtual Call Canter we ensure when we hired a virtual employee might consider during virtual employee interviews:
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» Technical skills:
Glibbex RVCC will evaluate the technical skills of virtual employees, such as their proficiency in software applications, internet connectivity, and computer hardware.
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» Communication skills:
Glibbex RVCC will evaluate the communication skills of virtual employees, including their ability to communicate clearly, actively listen, and understand customer needs.
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» Experience:
Glibbex RVCC will consider the experience of virtual employees, such as their previous work history in similar roles or in virtual environments.
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» Availability:
Glibbex RVCC will assess the availability of virtual employees, including their willingness to work flexible schedules, as well as their ability to meet the demands of the role.
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» Problem-solving skills:
Glibbex RVCC will assess the problem-solving skills of virtual employees by presenting hypothetical customer scenarios and asking how they would handle them.
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» Cultural fit:
Glibbex RVCC will assess the cultural fit of virtual employees by evaluating their values, attitudes, and beliefs to ensure alignment with the organization's culture.
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» Customer service skills:
Glibbex RVCC will evaluate the customer service skills of virtual employees, such as their ability to build rapport, show empathy, and maintain a customer-focused mindset.
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» Collaboration skills:
Glibbex RVCC will evaluate the collaboration skills of virtual employees, including their ability to work well with others in a virtual environment.
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» Time management skills:
Glibbex RVCC will assess the time management skills of virtual employees, such as their ability to prioritize tasks, manage their workload, and meet deadlines.
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» Motivation:
Glibbex RVCC will evaluate the motivation of virtual employees, including their level of self-motivation and willingness to learn and grow in the role.
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REMOTE CUSTOMER SUPPORT EXPERTISE
Let us take care of your customers:
Our approach with our remote virtual employees and agents is with a multichannel, which means that we enable customers to engage with your brand through any media channel, on any device, and from anywhere. This results in a personalized, hassle-free, and consistent customer experience throughout their entire journey. The support channels available include:
VOICE
TEXT
SOCIAL
LIVE CHAT
BOTS
To establish effective work-at-home staffing models for contact centers, it is important to plan meticulously and have experienced managers in place. This ensures that the necessary procedures and protocols are in place and remote staff are motivated, efficient, and capable of delivering exceptional customer service.
Amidst the current and anticipated post-pandemic business landscape, having the ability to work from home has become an essential resource to ensure uninterrupted customer service. However, the intricate nature of today's customer support endeavors means that equipping service staff with laptops and headsets alone is not a feasible solution. A successful work-at-home scheme mandates a management team proficient in all aspects of remote call center work, encompassing personnel, procedures, and technology.
The increase in work-at-home possibilities in contact centers can be attributed to the rising demand from employees for flexible schedules and a healthier work-life balance. According to research conducted by Gallup, flexibility was identified as one of the most valuable employee benefits among millennials, with a significant proportion indicating a willingness to switch jobs for the chance to work remotely either full-time (47%) or part-time (50%).
Glibbex RVCC: Your Partner for Efficient Remote Virtual Employee Management
Glibbex RVCC specializes in providing exceptional service to clients and catering to their unique needs, ensuring that they achieve their objectives. As a company, Glibbex RVCC recognizes the significance of remote work in today's business world and strives to assist businesses in harnessing the full potential of their remote workforce.
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With its team of skilled and experienced professionals, Glibbex RVCC meticulously plans and implements effective work-at-home staffing models for contact centers. The company understands that such programs require attention to detail and proficiency in all aspects of call center remote work, including personnel, processes, and technology.
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Moreover, Glibbex RVCC is dedicated to keeping its remote staff motivated, productive, and engaged, ensuring that they deliver high-quality customer service to clients. The company uses cutting-edge technology to monitor its workforce, optimize its processes, and provide real-time support to its employees.
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Overall, Glibbex RVCC is the ideal partner for businesses looking to manage their remote workforce efficiently and effectively. The company's commitment to excellence, attention to detail, and customer-centric approach make it the right choice for any business seeking a Remote Virtual Employee program that can help them achieve their goals.
